Lifetime Warranty

Powerflex is proud to offer a Lifetime Warranty on the entire range of products that we manufacture.

We have taken this decision because of the confidence that we have in our products and the way that we have handled any warranty issues in the past.

We have never had a time period-based warranty policy because we have always treated issues that customers have had as an opportunity to learn.

Where a problem has occurred due to incorrect fitting, we have always asked ourselves if the reason for the error was due to poor fitting instructions.

When we have had a part failure we have tried to understand if the part was being used outside of its design parameters, perhaps on a race car running slick tyres. In cases like this, should we be offering a specific motorsport compound?

Like all manufacturing, we have had the occasional material quality issue and, in these cases, we have always replaced parts without question.

So now we have decided to formalise our open and honest policy and commit to replacing any Powerflex product that any customer in the world is unhappy with.

The only conditions that we attach to this Warranty are:

  • This Warranty applies to the original purchaser when purchased through an authorised distributor only. Proof of purchase may be required.
  • In the event of an issue, contact us directly at [email protected] with the part number of the parts in question, details of the car the parts are fitted to including any modifications/upgrades, and photos of the failed parts and installation.
  • Warranty is restricted to replacement of the supplied goods, but no consequential loss (e.g. carriage charges, garage labour costs, vehicle recovery, car hire, loss of earnings, etc.) from any resulting problems. In the event of failure, we may require the old, failed parts returned to us for inspection after sending replacements.
  • Failure due to misuse or user abuse is not covered. 
  • Any parts used for track/motorsport/competition purposes or part numbers ending ‘BLK’ are excluded from our Lifetime Warranty.

All we ask in return is that anyone wanting replacement parts contacts us directly and sends us as much information as possible which will help us determine the reason for a problem. 

By purchasing and using Powerflex products, you are agreeing to our Lifetime Warranty terms as set out above.

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We are very proud to be a certified ISO9001 company and receiver of the Queens’s Award for Enterprise and international trade 2013

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