Powerflex is proud to offer a Lifetime Warranty on the entire range of products that we manufacture.
We have taken this decision because of the confidence that we have in our products and the way that we have handled any warranty issues in the past.
We have never had a time period-based warranty policy because we have always treated issues that customers have had as an opportunity to learn.
Where a problem has occurred due to incorrect fitting, we have always asked ourselves if the reason for the error was due to poor fitting instructions.
When we have had a part failure we have tried to understand if the part was being used outside of its design parameters, perhaps on a race car running slick tyres. In cases like this, should we be offering a specific motorsport compound?
Like all manufacturing, we have had the occasional material quality issue and, in these cases, we have always replaced parts without question.
So now we have decided to formalise our open and honest policy and commit to replacing any Powerflex product that any customer in the world is unhappy with.
The only conditions that we attach to this Warranty are:
All we ask in return is that anyone wanting replacement parts contacts us directly and sends us as much information as possible which will help us determine the reason for a problem.
By purchasing and using Powerflex products, you are agreeing to our Lifetime Warranty terms as set out above.
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We are very proud to be a certified ISO9001 company and receiver of the Queens’s Award for Enterprise and international trade 2013