Lifetime Warranty

Powerflex is proud to offer a Lifetime Warranty on our entire range of products.

We have made this decision because of the confidence we have in our products and the way we have handled any warranty issues in the past.

We have never had a time period-based warranty policy because we have always treated customer issues as opportunities to learn.

When a problem has occurred due to incorrect fitting, we have always asked ourselves whether the reason for the error was due to poor fitting instructions.

When we have had a part failure, we have tried to understand if the part was being used outside its design parameters, perhaps on a race car running slick tyres. In cases like this, should we be offering a specific motorsport compound?

Like all manufacturing, we have occasionally experienced material quality issues; in these cases, we have always replaced parts without question.

We have now decided to formalise our open and honest policy and commit to replacing any Powerflex product that any customer in the world is unhappy with.

The only conditions we attach to this Warranty are:

• This Warranty applies to the original purchaser when purchased through an authorised distributor. Proof of purchase may be required.
• Products that are Grey Imported by non-authorised re-sellers are NOT supported, nor covered by this Warranty.  
• In the event of an issue, please contact us directly at [email protected] with the part number of the parts in question, details of the car the parts are fitted to (including any modifications/upgrades), and photos of the failed parts and installation.
• Warranty is restricted to the replacement of the supplied goods, but no consequential loss (e.g. carriage charges, garage labour costs, vehicle recovery, car hire, loss of earnings, etc.) from any resulting problems. In the event of failure, we may require the old, failed parts to be returned to us for inspection after sending replacements.
• Failure due to misuse or user abuse is not covered. 
• Any parts used for track/motorsport/competition purposes or part numbers ending ‘BLK’ are excluded from our Lifetime Warranty.

All we ask in return is that anyone wanting replacement parts contacts us directly and provides as much information as possible to help us determine the reason for the problem. 

By purchasing and using Powerflex products, you are agreeing to our Lifetime Warranty terms as set out above.